Harris Tweed and Knitwear want to make your shopping experience easy and comfortable, so we will do all we can to ensure your order will be secure and safe, and that your purchases will be enjoyed for years to come. If in doubt, please just ask and we will do everything we can to help you.
No-quibble Returns Policy
From the date of shipment, you have 20 days to evaluate your purchase. Provided it has not been damaged, used or worn and no labels have been removed, you may return it in its original packaging for a full refund, or exchange at your discretion.
Important: if you do wish to return an item, please contact us to make arrangements before sending it, failure to do so may result in unnecessary costs to yourself, as well as extra delays.
Information on the web site
We make every attempt to ensure that our on-line catalogue is as accurate and complete as possible. To let you view our products in detail, and as every computer monitor is set differently, some products may display larger or smaller than their actual size. Where possible, actual sizes are detailed with each item. Colours may vary slightly both due to minor errors from reproduction and variability of displays. Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the unique quality and appeal of each particular item, tweed or garment.
Availability and Pricing
We have a large selection of items that we update regularly, however pricing might change before we have an opportunity to update our Web site. Occasionally prices may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any errors when they do occur. Prices are determined on the date that the goods are charged. We reserve the right to alter the prices quoted on the on-line store in light of fluctuating supply prices, exchange rate movements or for any other reason beyond our reasonable control.
Order Confirmation
Placing an order for goods via our web site does not constitute a contract of sale; this includes any automated confirmation messages you may receive. Once your order has been received and charges verified we will manually check its details and contact you to confirm the acceptance of your order which will constitute the completion of our contract to supply. However, we reserve the right to cancel the contract at any time thereafter should this be necessitated by circumstances beyond our control. In this event we will try to contact you as quickly as possible with a full explanation.
Taxes & Duties
Value Added Tax (VAT) is charged automatically on qualifying goods for delivery within the EU or European Economic Area; certain goods such as children's clothing may be exempt. Deliveries to other areas of the world (including North America) are exempt and are charged at ex-VAT prices.
In our experience, overseas deliveries mostly arrive without further duties or taxes being charged. But your local customs authorities may charge import duties in individual cases. Like all international retailers, we can take no responsibility for such taxes, or for any goods seized by import authorities due to local regulations, such as concerning organic matter or weaponry. If you are in any doubt, please check with your local authorities before placing any order.
Legal Notices
Under no circumstances shall Harris Tweed and Knitwear be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If we explicitly or implicitly undertake to provide any product or service by any deadline we do so in good faith as a goodwill gesture without prejudice but we accept no responsibility for any direct or indirect costs or consequences of our failure to meet any such deadline even if by our negligence. Any disputes shall be settled under Scottish law. Any interactions with Harris Tweed and Knitwear, including any purchases and all communications, are subject to the above understanding which you are agreeing to by contacting us in any way including placing an online order.
Copyright Notice
The graphic and textual elements of this web site are protected by copyright and any unauthorised use is an infringement of that legal copyright. This includes all web pages found under the site's top level domain, including pages not accessed from the main page or index pages.
In plain language
Harris Tweed and Knitwear promises to respect your privacy! We will never send you unsolicited 'junk' email, or share your data with anyone else who might. If you have any concerns at all please contact us and we will address them quickly and seriously.
Privacy Statement
Harris Tweed and Knitwear is committed to protecting your privacy. We promise to keep all the information that you share with us confidential. We only collect personal information from customers in order to process billing, fulfil orders and provide a personal and customised shopping experience. We do not share your information with any outside parties.
Privacy Policy Changes
If we modify this policy, we will post a notice on our Web site.
Updating Personal Information
If the personal information we've gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us.
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